Refund policy
7. Cancellation of Transactions and Product Returns
7.1
Any purchaser of a product on the websites is entitled to cancel the transaction in accordance with the provisions of the Israeli Consumer Protection Law, 1981 (hereinafter: the “Law”).
The purchaser is required to inspect the product immediately upon receipt.
7.2
A purchaser may cancel the purchase of a product acquired on the websites by submitting a written notice to the Company, specifying the purchaser’s full name and ID number (hereinafter: the “Cancellation Notice”), via email to sales@club226.com, from the date of the transaction and up to 14 days from the date of receipt of the product or from the date of receipt of written confirmation of the transaction containing the transaction terms, including a description and price of the product, warranty, cancellation policy, etc. — whichever is later — all in accordance with the provisions of the Law.
7.3
In the event of cancellation due to a defect or non-conformity of the product, the Company shall, within 14 days from receipt of the Cancellation Notice, refund the portion of the transaction amount paid, cancel the charge for the transaction, provide a copy of the charge cancellation notice, and shall not charge the customer any amount.
Return of the product to the Company shall be carried out by the Company in accordance with the provisions of the Law.
7.4
In the event of cancellation not due to a defect or non-conformity of the product, the Company shall, within 14 days from receipt of the Cancellation Notice, refund the portion of the transaction amount paid (if paid), cancel the charge for the transaction, and provide a copy of the charge cancellation notice, while charging a handling fee of 5% of the transaction value or NIS 100, whichever is lower, without derogating from any of the Company’s rights under the Law.
The purchaser must return the product within 14 days from the cancellation date, together with the original invoice.
The cost of returning the product shall be borne by the purchaser.
7.5
In any of the following cases, the Company shall be entitled to disqualify a user’s offer and/or cancel the order and/or the engagement with the user, even if a notice of winning was published on the websites or sent to the user.
A disqualified offer and/or canceled engagement shall not entitle the user to any remedy, and the user shall have no claims, demands, or lawsuits against the Company:
7.5.1
If the user failed to meet any of their obligations or any of the Terms of Use of the websites, including but not limited to the obligation to pay for the ordered product, and/or in any case where the user provided incorrect, inaccurate, or incomplete details, and/or where the transaction was not approved by the credit card company.
7.5.2
If a technical malfunction or any disruption occurred in the operation of any of the websites, data transmission, telephone systems, or other communication systems serving the Company, and/or in any case where factors or events beyond the Company’s control delayed, prevented, or disrupted the proper operation of the websites or the supply of products.
7.5.3
If the user’s offer was below the minimum price.
7.5.4
If a good-faith error occurred in the product description, technical specifications, or product price, and the order was placed based on such incorrect information.